| Frequently Asked Questions |
Service
At any time will we have to pay for parts?You will never have to pay for parts that are covered under your contract.
Do you use new parts or refurbished parts?We will use new parts when possible. Parts will either be new or refurbished. (Even the manufacturer will not guarantee ALL new parts) It is in our best interest to replace any part with the highest quality part available due to our uptime guarantee.
How long does it take for the parts to come in and be installed?Parts are shipped overnight. Our warehouse is in Winston Salem, North Carolina so should the need for an “hours delivery” come up, we can deliver same day.
What have you noticed, is the "extra" out of pocket expense in a year?The only expenses extra would be for consumables, and items not covered, like water, mylar, SF6, etc. |
Contact Us
465 Forum Parkway
Rural Hall, NC 27045
866 . 772 . 4627 ( t )
336 . 969 . 0584 ( f )
Email Questions ( e )
Rural Hall, NC 27045
866 . 772 . 4627 ( t )
336 . 969 . 0584 ( f )
Email Questions ( e )
Client Testimonials
"...We have been associated with RS&A for many years and their commitment to timely service, expert knowledge base, and quality repairs have made using their services an easy decision. RS&A has an economical approach to accelerator services that is unmatched by any other service we have dealt with. There is consistency without compromise in time of repair, quality of repair, parts, communication skills, ease of contact and scheduling, preventative maintenance, problem resolution, and availability. It is without reservation that I would strongly recommend RS&A, its values, and its employees to anyone."H. Scott Urquhart, Medical Physicist
New Hanover Radiation Oncology, Wilmington, NC